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Avoiding Conflict of Interest

Posted By Ask Eula Mae, Wednesday, October 26, 2016


Dear Eula Mae:

Good morning.  I am a new receptionist and typist at the biggest law firm in our city.  My goal is to be a paralegal, so I spend lots of spare time observing, reading, and preparing to take the NALS ALP exam.  My boss is out of town and our caseload is being monitored by a paralegal in our office until he gets back.  Today we had several people come into the office to meet with various attorneys and paralegals.  I recognized two of these visitors and, of course, spoke with them in the lobby.  I know I need to report to my boss if I know anyone who comes in the office.  Since my boss is out of town, whom do I need to tell that I know these people?


Learning in Louisiana



Dear Learning in Louisiana:


That is a very good question because that can be a difficult situation.  Reporting you know visitors to the office is one of the first things you should have learned as a receptionist.  In this case, you will need to report to your paralegal supervisor as soon as possible that you know the visitors.  If the paralegal is not available, report this to the office manager or human resources director as soon as you can.  The point is to keep the client’s information confidential, so do not be offended if you are not allowed to work on their case.  Imagine if you were in their shoes.  Confidentiality is of utmost importance for all legal personnel.  See Rule 1.6, Confidentiality of Information in the American Bar Association’s Model Rules of Professional Conduct.


Eula Mae Jett


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