NALS is looking for a Member Services Coordinator, this is a one-person department. We need a self-motivated, detail oriented individual that has proficient computer skills. Please send your resume and salary requirements.
Member Services Coordinator Job Description and Duties & Responsibilities
Job Description: to assist in the development and execution of member services programs of the association to assist the Executive Director in the coordination of activities and programs of NALS; and to contribute to the total quality operation of NALS Resource Center so that it can provide quality services to members.
The Member Services Manager is responsible to create and implement a comprehensive annual membership campaign to acquire new members, retain and upgrade current members. Overarching goals include:
Achieve specific revenue goals from membership-level giving
Grow the overall number of members to a specific target
Work closely with staff to develop members as active participants in programmatic initiatives.
Reporting to the Executive Director, the successful candidate will be responsible for the following:
Maintain accurate and current member databases
Maintenance of chapter/committee member database
Maintain a working knowledge of the NALS Bylaws and Standing Rules, policy & procedures to facilitate a better understanding of the area of membership
Prepare monthly financials and statistical reports of NALS membership growth and retention for staff/leadership
Develop and implement traditional fundraising techniques and new initiatives to acquire new members and sponsors
Ensure high quality records management and customer service for existing and potential members
Assist in the management of membership department budget and program of work
Serve as liaison for membership recognition lists in publications including newsletter and website
Manage data entry and ensure accurate and timely entry of revenue tracking and other records.
Prepare IRS Form 990N annual report to the NALS CPA
Coordinate the contracting of membership lists to outside vendors as approved by the Executive Director/NALS Board. (Currently contracted with InFocus for list rental)